Frequently Asked Questions

If you have not received your tickets, first check your confirmation email! It might be that you have to complete a Two-Step Booking or collect your tickets from the venue. If not please let us know before midday on the day before the event, or by midday on Thursday if the event is over a weekend, and we will do everything possible to ensure you can attend the event. Please be aware if you contact us after midday however we have less time to arrange an alternative for you.

What is Two Step Booking?

This is a new ticket fulfilment process, events will have, ‘Two Step Booking’ noted in the Ticket Type. Once you have booked your tickets on Tickets For Troops, your SEE Tickets booking confirmation email will have a link and details on how to secure your tickets. You must complete the steps in the confirmation email immediately to secure your booking. Until you have done so, we cannot guarantee seats for you. Tickets are subject to availability and we cannot guarantee seats will be together.

You must complete the steps in the confirmation email immediately to secure your booking. Until you have done so, we cannot guarantee seats for you. Tickets are subject to availability and we cannot guarantee seats will be together.

Why Has This Been Created? 

We have created the Two Step Booking process to ensure that we continue to receive our £4.50 booking fee, which is the lifeblood of Tickets For Troops. Will I Have To Pay Any Additional Charges? Some events will have their own booking fees on their websites which cannot be bypassed. If there are any additional charges you are required to pay, we will warn you prior to booking and in your SEE Tickets booking confirmation email. These charges will remain nominal. 

Will I Have To Pay Any Additional Charges?

Some events will have their own booking fees on their websites which cannot be bypassed. If there are any additional charges you are required to pay, we will warn you prior to booking and in your SEE Tickets booking confirmation email. These charges will remain nominal. 

How Do I Cancel My Tickets with Two Step Booking?

If you need to cancel your tickets please forward your tickets to: cancellations@ticketsfortroops.org.uk we will have them added back to our allocation for another member to book.

How Do I Update My Personal Details?

To update or change your personal details, including your postal address, password and mailing preferences, click on 'My Account' once you have logged in.

Please note it is your responsibility to ensure your details are up to date.

The booking fee keeps Tickets For Troops alive as a charity. It pays the running costs and the costs incurred when processing orders including but not limited to: printing, packing and delivering tickets to you. This fee also applies to tickets arranged for collection at the venue and all forms of e-ticket.The booking fee is £3.60 plus VAT = £4.50 per transaction.The booking fee applies per order not per ticket. If you book four tickets, you only pay one booking fee.Please note that booking fees are non-refundable.

Tickets for Troops provides free tickets to members of the Armed Forces for a variety of sporting, musical and cultural events. The service offers serving personnel the well-deserved opportunity to enjoy an event of their choice with their friends and families.Tickets for Troops continues to benefit from a huge wave of generosity from our ticket donors, patrons and advisory board who provide these fantastic opportunities. We are entirely grateful to them for their loyalty and for demonstrating their on-going support towards the marvellous and dedicated men and women of our Armed Forces.

Tickets for Troops provides free tickets to members of the Armed Forces for a variety of sporting, musical and cultural events. The service offers serving personnel the well-deserved opportunity to enjoy an event of their choice with their friends and families.Tickets for Troops continues to benefit from a huge wave of generosity from our ticket donors, patrons and advisory board who provide these fantastic opportunities. We are entirely grateful to them for their loyalty and for demonstrating their on-going support towards the marvellous and dedicated men and women of our Armed Forces.